Interactive Voice Response System (IVRS) was introduced in December, 2004 at office of the Principal Accountant General (A&E) through which GPF subscribers and Pensioners can obtain relevant information round the clock over phone. 

 Telephone Number for IVRS: 040-23231212.

Common steps to be followed to access the IVR System:

Step 1: Dial 040-23231212.  This will connect to IVR System and a welcome message “Welcome to Pension and GPF information system of Accountant General (A&E)  AP”  will be played by the system.

Step 2: Press Star Button when requested by the system.

Step 3: Choose a language (Dial 5-for Telugu, 6-for English, 7-for Hindi)

Step 4: Choose enquiry type (Dial 5 for Pension, 6 for GPF)

Steps to be followed for Pension enquiry (If the caller’s option is 5 i.e., Pension enquiry):

Step 1:   If you know the IVRS no. dial 5 .Enter your Pension IVRS number. If the IVRS No is correct dial 5 otherwise dial 6 --it gives you the opportunity to correct wrongly entered IVRS No. After knowing the status of your pension papers, if you desired to listen the status again dial 5 else Dial 7 for exit.

After dialing option 7, if you want to communicate any other information then dial 5 or else dial 6 for exit.

Options to recorded messages: To listen the recorded message -dial 5,

      To erase the recorded message --   dial 6,

      To change the recorded message —dial 7,

      To store the message in the system—dial 8.

Step 2: If you do not know the IVRS no., a message can be recorded in the system by Dialing 7

System prompts for Name of the pensioner, Department, District where retired and Date of Birth; after completion dial 5.

Your enquiry   about the pension will be recorded. After that,

To listen recorded msg-dial 5,

To erase yr msg--   dial 6,

To change yr msg—dial 7,

To register yr msg—dial 8.

Steps to be followed for GPF enquiry (the caller’s option is 6)

After selection of GPF option

Step 1:  Dial GPF Account Number.

System repeats the GPF Account number for confirmation of GPF No—Dial 5(If the dialed Account number is correct) or Dial 6 to re-dial the GPF Account number.

Step 2: When prompted for Department code. ---Dial 5 if you know the Department Code, else dial 6. System will prompt the possible departments based on the GPF number dialed.

The list of Department codes are as follows:

  

Series	Code		Series	Code
AGRI	01		LAB	21
ART	02		LR	22
CEP	03		MEDL	23
COOP	04		MISC	24
CT	05		OAS	25
CVD	06		OGES	26
EDN	07		OSCS	27
EL	08		PH	28
EXC	09		POL	29
FISH	10		PORTS	30
FOR	11		PR	31
FPC	12		PW	32
GA	13		PWWC	33
IAS	14		REGN	34
IFS	15		SCD	35
IND	16		SP	36
INF	17		TV	37
IPS	18		URBD	38
JAIL	19		WEL	39
JUDL	20		WM	40

If Date of birth is available in the system, system prompts to enter the Date of Birth.

If Date of birth is not available in the system, it prompts to furnish DOB through DDO concerned)

If password is set by you in the system, system prompts to enter the password.

Step 3:

GPF Menu----Dial 4 for Closing balance enquiry

                        Dial 5 for Current year Debit

                        Dial 6 for Missing Debit   

Dial 7 for Missing credit

(Again If you want to listen the details of GPF, dial as below

 For Missing Credit --dial 5

 For Information about your Closing balance,    current year debits, missing debits, final withdrawal--dial 6

and for Exit--dial 7

Any Other message to be recorded—dial 5, Else 6.

To listen recored msg-dial 5,

To erase yr msg--   dial 6,

To change yr msg—dial 7,

To register yr msg—dial 8.

                        Dial 8 for Final withdrawal

                        Dial 9 for change of password or register password.