Recognizing

the right of the pensioners to receive prompt settlement of their pensionary  benefits and  provident fund balance dues 

Conscious of

our responsibility as scrutinizing and authorizing authority

In Evidence

of our commitment to provide and maintain the highest quality of service

We Resolve

• To authorize pensionary benefits and provident fund dues within two months of receipt of the cases complete in all respects

• To address the concerned authorities, in respect of deficiencies and defects within one month; and, to keep the beneficiaries informed of such action 

• To acknowledge receipt of all complaint cases within one week 

• To furnish final replies to complaints relating to retirement benefits within two months of their receipt 

• To furnish final replies to correspondence relating to discrepancies in general provident fund accounts within three months of receipt 

We Further Resolve  

to suitably disseminate knowledge and information on the procedures  and processes to all 'stake holders'.

Principal Accountant General (A&E)

Instances of non-fulfilment of any of these resolves may be brought to the attention of Sr. Deputy Accountant General / Deputy Accountant General concerned for redressal within a month.